Frequently Asked Questions
What am I buying?
ProjectDesk Pro products are digital templates. Most products contain an editable Microsoft Excel workbook plus a short start guide and licence information.
Will anything be posted to me?
No. These are digital products and no physical item is shipped.
What software do I need?
The files are supplied in Microsoft Excel .xlsx format. For best results, use a current desktop version of Microsoft Excel. Other spreadsheet applications may open the files, but formatting, formulas or dropdown behaviour can vary.
Can I edit the templates?
Yes. The workbooks are intended to be edited and adapted for your own projects. You can add your own rows, wording, company information and project data.
Can I reuse a template?
Yes. You can duplicate and reuse purchased templates for your own personal or internal business projects, subject to the licence terms.
Can I share or resell the files?
No. The templates may not be resold, redistributed, uploaded to template marketplaces, shared publicly or supplied as standalone files to third parties.
Are these templates professional advice?
No. They are project-management and organisational tools. They do not replace professional legal, tax, financial, structural, engineering, quantity-surveying, health-and-safety or regulatory advice.
What if I need help?
Use the Contact page and include the product name and a short description of the issue. We will help with file-access or basic template-use questions where reasonably possible.
What about refunds and returns?
ProjectDesk Pro sells digital downloads, so there are no physical goods to return. Change-of-mind refunds are generally not available once access to or download of a digital product has begun where the customer has agreed to immediate supply and acknowledged that any applicable cancellation right may be lost. This does not affect your statutory rights. If a file is faulty, materially not as described, or cannot be supplied correctly, contact support@projectdeskpro.com and we will work to resolve the issue.
Cancellation and refund rights can vary by location. Please see our Digital Refund & Cancellation Policy.
How does the free starter pack work?
Add the Free Project Control Starter Pack to checkout and complete the £0 order. Your email address is required so Shopify can send your order and digital-download details.
Will I receive marketing emails after downloading the free pack?
Only if you choose to opt in to ProjectDesk Pro marketing. The email used for order and download delivery is separate from optional marketing consent. Marketing subscribers can unsubscribe at any time.
Do you sell or share customer email addresses?
No. ProjectDesk Pro does not sell customer email addresses to third parties for their marketing.
Can I buy ProjectDesk Pro outside the UK?
Yes. ProjectDesk Pro is available to customers in active international Shopify Markets. The store can present market-specific currencies such as USD, CAD, AUD, NZD and EUR, with broader international buyers supported through the International market.
Which products are specifically UK-focused?
The UK Home Renovation Budget Calculator and UK Extension Cost & Project Planner are explicitly UK editions. The professional construction, commercial, QA, reporting and renewables project-control tools are designed to be editable for international use. Customers should always adapt terminology and compliance fields to suit local contractual, tax, safety and regulatory requirements.
Which ProjectDesk Pro tool should I choose?
Use the Which ProjectDesk Pro Tool Do I Need? guide for a quick comparison, or ask the website chat assistant and describe the type of project you are managing.
Do international taxes apply?
Taxes on digital products depend on the buyer location and the seller's registrations. Where Shopify is configured to collect a tax at checkout it may be added or included accordingly. ProjectDesk Pro does not present the templates as tax or legal advice.