Digital products
ProjectDesk Pro sells digital downloads. Unless a product page clearly states otherwise, no physical goods are supplied and there is therefore no physical item to return.
Change-of-mind cancellations and refunds
Where permitted by applicable law, change-of-mind refunds are generally not available once access to or download of a digital product has begun, provided the customer has given any consent and acknowledgement required for immediate digital supply.
Before digital supply begins, cancellation rights may apply depending on your location and applicable consumer law.
Faulty, inaccessible or misdescribed digital products
Your statutory rights are not affected. If a digital product is faulty, materially not as described, corrupted, inaccessible, or cannot be supplied correctly, please contact support@projectdeskpro.com. We will investigate and provide an appropriate remedy, which may include replacement access, a corrected file, or a refund where required by law.
Duplicate purchases and download problems
If you believe you have purchased the same product twice or you have a problem accessing your download, contact us with the email address used for the order and the product name so we can check the order and help resolve it.
Free products
Free digital products have no purchase price to refund, but we will still assist with genuine file-access or download issues.
Local consumer rights
Consumer cancellation and refund rights vary by country or region. Nothing in this policy excludes or limits any statutory rights that cannot legally be excluded.
Last updated: 11 September 2026